Preface: Integrity is the foundation of a company's foundation, quality is the key to its development, and quality integrity is the capital for a company to establish itself.
1. The company is writing with an objective and truthful attitude, aiming to reflect the overall quality and integrity status of the company. The report is truthful, effective, and in line with the actual situation of the enterprise.
2. Report release period: January 2022 to December 2022.
This report was jointly compiled by the Biotechnology Department and the Comprehensive Department of Zhejiang Zhongye Plastic Industry Co., Ltd.
Report writing date: July 22, 2023
catalogue
1、 Company Introduction
2、 Enhance the quality awareness of enterprise employees
3、 Quality organization management system
4、 Quality concept
5、 Internal quality management
6、 Corporate Purpose, Quality/Environment/Occupational Health and Safety Policy and Objectives Quality Commitment
7、 Regulatory assurance system
8、 Equipment assurance system
9、 Actively adopting international standards and advanced foreign standards
10、 Product certification and accreditation system
11、 Quality control system
12、 Performance evaluation methods
13、 Corporate culture
14、 Team stability
15、 After sales service commitment
16、 Establish multiple ways to communicate with stakeholders
17、 Moral behavior
18、 Establish a comprehensive customer satisfaction measurement system
19、 Employee Performance Management System
20、 Establish a harmonious humanistic environment for employees
21、 Evaluation of employee satisfaction
22、 Established a high standard work environment infrastructure
23、 Establishing and improving the management of security infrastructure to create a favorable security environment for enterprise development
24、 Conclusion
1、 Company Introduction
Zhejiang Zhongye Plastic Industry Co., Ltd. is a professional manufacturer of plastic trash cans. The company was founded in 2013 with a registered capital of 15 million yuan and currently employs more than 90 people. The total area of the factory is 25300 square meters, with a building area of over 10000 square meters.
The company has achieved rapid development through flexible business management and continuous independent innovation, with more than 40 injection molding machines of 100000 grams and below, mainly producing and selling various models of plastic trash cans under the "ZEPC" brand.
The company has passed the ISO9001:2015 quality management system certification, ISO14001:2015 environmental management system certification, ISO 45001:2020 occupational health and safety management system certification, and European EN840 testing certification. The company has successively won honors such as "Zhejiang Province High tech Enterprise", "Zhejiang Province High Growth Science and Technology Small and Medium sized Enterprise", "Top 100 Enterprises in China's Plastic Industry", "Zhejiang Famous Brand Product", and "Taizhou Patent Demonstration Enterprise".
The company adheres to the corporate spirit of "harmonious innovation, market development, unity and hard work, and creating the future together", the quality policy of "pursuing quality excellence and winning customer dependence", and provides users with high-quality products and services through efficient management, advanced technology and equipment, and strict quality assurance.
2、 Enhance the quality awareness of enterprise employees
Product quality is related to the life of a company. Quality is the banner of a company and a manifestation of its strength. Enterprises need to seek development in fierce competition, defeat strong competitors, and stand firm. The most important weapon is product quality. For enterprises, quality is actually a system engineering, which not only involves all functional departments of the enterprise, running through various links such as scientific research, production, sales, procurement, etc., but also includes personnel awareness, quality system, production and operation behavior, and even hardware such as machinery and equipment.
Quality awareness is the recognition and understanding of quality and quality work from the leadership decision-making level to every employee in an enterprise, which plays an extremely important role in influencing and constraining quality behavior. Quality awareness is reflected in the job responsibilities of every employee. Enterprises provide targeted quality awareness education among all employees to improve their quality awareness in the following aspects: 1. The quality of today determines tomorrow's market share. 2. We should start from now on and start from myself to focus on quality. 3. To do better than other competitors, the most important thing is to have higher product quality and a better service attitude than others. 4. Quality is measured by standards, but it reflects the credit and integrity of the enterprise. 5. Quality is the responsibility of the enterprise, society, and even employees themselves. 6. Quality is not just a technical issue, but ultimately reflects the quality of employees and the company. 7. Enterprises aim to create brands and strengthen brand awareness education. A good atmosphere has been formed within the enterprise where everyone cares about quality and strives to create a brand. Enterprises also carry out lively quality awareness activities to accelerate the transformation of outdated quality concepts among all employees, enhance their competitiveness and sense of responsibility, firmly establish a spirit of love and dedication among employees, and continuously improve customer satisfaction.
Only through the education and activities of quality awareness, can enterprises cultivate the team spirit of employees, truly implement comprehensive quality management, and enable the penetration and improvement of enterprise quality awareness.
3、 Quality organization management system
The company has passed ISO9001, ISO14001, and ISO45001 certifications, introduced an excellent performance model, and established a comprehensive organizational structure and management system to ensure the quality and safety of products and services provided by the organization (integrating ISO9001, ISO14001, and ISO45001 with an excellent performance model).
Our company's quality management organizational structure is led by the general manager, with the establishment of a biotechnology department and an inspection center. Led by the General Manager, the Biotechnology Department is responsible for implementation, ensuring unified quality management, planning, and arrangement throughout the entire process. This unified management mode is conducive to the improvement of the technical level and personnel quality of all staff, and is conducive to achieving scientific management and improving product quality.
4、 Quality concept
Zhongye Plastics always adheres to the quality management policy of "pursuing excellence in quality and winning customer dependence", regards brand building as a major issue in enterprise production and operation, and puts forward the corporate spirit of "harmonious innovation, market development, unity and hard work, and co creation of the future", striving to become a leading brand in China's plastic industry.
5、 Internal quality management
1. Establishment of Quality Management System
The company has passed the ISO9001 quality management system certification since its establishment and has been in operation for over a decade now. Later, it passed the ISO14001 environmental management system certification. The company has established a comprehensive, detailed, and strict set of quality and environmental management regulations and guarantee documents, which cover various links such as product design and development, production management, equipment management, personnel management, material management, production process management, quality standard management, quality inspection, sales management, and service management. It has achieved "comprehensive, all staff, and all process" quality management, and achieved everything through data, All work has rules to follow, truly reflecting the scientific, systematic, and standardized quality management, which has greatly improved the product quality and management level of Zhongye Plastics.
In order to monitor and measure the effective operation of the quality system, the Comprehensive Department not only organizes an internal audit and management review once a year according to the plan, but also adopts a rolling method to supervise and inspect each department every month. Corrective measures are formulated in a timely manner for any problems found during the audit, and punishment and assessment are carried out in accordance with the company's Performance Assessment Measures. There have been no significant non conformities in previous external audits. While monitoring the effective operation of the quality system, the enterprise management department strengthens the supervision and random inspection of physical quality. In addition to conducting quarterly spot checks on each department, monthly spot checks on each production process have also been added. If any problems are found, they will be promptly ordered to be rectified within a specified period and will be the focus of the next spot check. Applying statistical techniques in procurement, production process, quality inspection, user feedback, and other aspects, we will develop corrective or preventive measures every quarter to address any quality issues that may arise or be hidden.
Quality awareness and business philosophy determine the direction and development of corporate culture. In the fierce market competition, product quality is the key for enterprises to win the market. High quality products can help enterprises gain good market reputation and thus win the favor of users. The company requires employees to constantly remind themselves in every production process that every step of your operation directly affects the quality of the product and its market reputation. So, strictly controlling quality and taking responsibility for the previous process for the next has become a conscious awareness among employees in the production process. The improvement of quality awareness has boosted the enthusiasm of all staff to participate in quality management.
2. Strengthen quality management and fully leverage the role of quality inspection
To ensure the continuous and effective operation of the quality management system and the steady improvement of product quality, the enterprise has determined that the theme of quality management is "strengthening scientific management, correcting bad habits, strengthening process control, and improving work quality and efficiency". In order to consolidate the achievements of quality management, the enterprise has determined that the theme of quality and efficiency is "efficiency is the life of the enterprise. We should seek benefits from product quality, strictly control product costs, seek benefits from procurement quality, significantly reduce procurement costs, seek benefits from manufacturing quality, improve efficiency, reduce losses, seek benefits from work quality, and comprehensively improve the level of management work.". In the operation of the two themes of quality and efficiency, the company has re formulated and improved various management rules and regulations, standardized product production procedures, effectively controlled product quality, and successively introduced a series of more than ten management standards such as "quality assessment system", "quality index statistics regulations", "after-sales service management methods", and established a complete set of internal quality control management system, Raise the quality management work of the enterprise to a new level.
3. Measurement work management
Since the establishment of the company, in order to strengthen metrology management, a complete set of management documents and control methods have been established, including raw material procurement, process management, production equipment, inspection equipment, process inspection, and finished product inspection for verification, verification, usage supervision, and circulation management. Effective metrology management provides a good guarantee for the stable improvement of product quality.
4. Quality inspection management
The laboratory has established a record of testing equipment and organized and classified it, focusing on the management of important precision instruments as well as testing equipment for important projects and key parameters. The key content of management is to perform calibration or inspection in order to effectively trace the detection data and continuously maintain the good operation and accuracy of the equipment.
Efforts should be made to strengthen the quality inspection and acceptance of supplier supplies, supervise suppliers to fulfill their quality responsibilities in accordance with the law, strictly control the quality of raw material storage, strictly enforce process discipline, and strictly control the quality of the entire production process. The construction of quality supervision teams should be strengthened, and education and training of supervisory personnel should be strengthened to continuously improve their quality, improve supervision methods, enhance quality improvement capabilities, and enhance their authority and effectiveness.
5. Regularly hold quality meetings to accelerate the resolution of quality issues
The company regularly holds quality meetings and conducts in-depth quality revitalization activities. When quality problems are found, it is necessary to actively accept and accelerate the efficiency of work, and solve the deadline. Establish a quality audit system, and the finance department includes the direct and indirect quality costs incurred during the manufacturing and sales process of products in the statistical items. Establish a quality incentive mechanism, clarify the quality standards and responsibilities of each position, implement the "quality veto power" and conduct serious assessments. Use the assessment results as an important basis for employee transfer, promotion, promotion, reward or punishment, Mobilize employees to actively participate in quality management activities.
In short, enterprises firmly establish the concept of "quality first", regard quality as the life of the enterprise and products, implement the development strategy of winning with quality throughout the entire process of production and operation management activities in the workshop, encourage technological innovation, strengthen technological transformation, continuously improve the quality and grade of products, and make the enterprise stand invincible in competition.
6、 Enterprise Quality/Environment/Occupational Health and Safety Policy and Objectives Quality Commitment
1. Quality/Environment/Occupational Health and Safety Policy:
Quality Policy: Pursuing Quality Excellence and Winning Customer Dependence
Environmental policy: Energy conservation and consumption reduction, pollution prevention and control, and environmental protection
Occupational health and safety policy: safety first, ensuring health, and reducing risks; Full participation, compliance with regulations, and continuous improvement.
2. Quality/Environment/Occupational Health and Safety Commitment:
Starting from the foundation of comprehensive quality management, we firmly establish the production and operation guiding ideology of "quality first, reputation first, and customer first", vigorously control the quality of key processes on the production site, and ensure that product quality meets national standards and the requirements of consumers.
Maintain the management system, take effective measures for continuous improvement, and correct and prevent any behavior that deviates from the quality/environment/occupational health and safety policy and quality/environment/occupational health and safety objectives.
All staff members must adhere to our company's quality/environment/occupational health and safety policies, quality/environment/occupational health and safety goals and commitments, and continuously provide high-tech products and services to the market with first-class management, high-quality products, and satisfactory services.
7、 Regulatory assurance system
The company's quality management regulatory assurance system mainly includes: (1) national, ministerial, and provincial-level regulations, standards (GB), and regulations. For example: Labor Law, Standardization Law, Metrology Law, etc. (2) International standards such as ISO and ASTM. (3) There are over 20 types of internal control standards, inspection processes, technical regulations, and various responsibilities formulated by the Biotechnology Department. As a regulatory basis for quality control of the entire factory's products and ensuring inspection quality.
8、 Equipment assurance system
Equipment is an essential tool for producing products, and good equipment condition is a prerequisite for ensuring product quality. Its integrity and accuracy are the key to ensuring product quality. The specific approach of the company is:
1. Technical transformation of key equipment that affects product quality;
2. Establish an equipment maintenance system, with designated personnel, responsibilities, and regular maintenance;
3. Establish a testing center, introduce advanced testing equipment, and improve various testing methods;
4. Regularly calibrate testing instruments and meters to ensure they are in good condition, etc.
9、 Actively adopting international standards and advanced foreign standards
In the face of fierce competition in domestic and foreign markets, our company actively adopts international and foreign standards, that is, advanced standards formulated by the International Organization for Standardization (ISO) and other international organizations confirmed and published by the ISO. The enterprise formulates internal standards based on international standards and adopts stricter internal control standards than international standards to control product parameter production, greatly improving product quality and promoting the development of the company's domestic and international markets.
10、 Product certification and accreditation system
The company attaches great importance to the construction of the quality management system, continuously explores and innovates in practice, and actively strives for progress. We have passed a series of certifications such as ISO9001:2015 Quality Management System and ISO14001:2015 Environmental Management System, and also comply with environmental directives such as ROHS and RECAH. A complete quality management process has been established and strictly followed. The improved quality provides reliable quality assurance for Zhongye to further expand its market.
11、 Quality control system
1. Regularly hold quality meetings, led by the general manager, with each department responsible for collecting recent quality information, timely rectifying and ensuring the effective operation of the quality system;
2. Starting from the entry of raw and auxiliary materials into the factory, each batch of incoming materials shall be tested and inspected to ensure compliance with the raw material inspection standards and procurement management system;
3. Establish quality control points for special processes throughout the factory, timely grasp product quality information for each process, and eliminate non-conforming products in their early stages;
4. Establish a comprehensive performance ledger for product quality, conduct quality statistics and analysis, promptly rectify factors that affect quality, and adjust production processes in a timely manner.
12、 Performance evaluation methods
As the saying goes: Without rules, there is no square, and the same goes for enterprise management. The company has developed a Performance Appraisal Method for each position, which sets quantitative standards for workload, accuracy, timeliness, maintenance of managed equipment, attendance, and innovation in work methods. Everything is subject to comprehensive data evaluation, avoiding favoritism towards anyone, and paying performance-based wages based on the assessment results on the basis of job salaries. This not only reflects the principle of more work, more importantly, it guides employees to use their brains, strive for innovation, and mobilize everyone's enthusiasm. Otherwise, doing the same thing year after year will erase everyone's work enthusiasm, and enterprise personnel will soon be eliminated.
13、 Corporate culture emphasizes the concept of quality
Corporate culture is the fundamental embodiment of enterprise personalization, and it is the soul of enterprise survival, competition, and development. If a company wants to pursue efficiency without a positive spirit and a good cultural atmosphere, then the company cannot develop healthily and certainly cannot become a first-class enterprise.
The company leaders realized that although systems and income regulation are the main management methods, relying solely on these hard management methods is far from enough. Employees are the wealth of a company, and their enthusiasm and creativity are related to the future of the company. As everyone who makes up the enterprise, his quality and moral values formed within the enterprise directly affect his attitude towards daily work. Therefore, in order for enterprises to establish a good cultural connotation, they should pay attention to the cultivation of employee spirit.
The company regularly conducts employee skill competitions and competitions, laying a solid foundation for promoting skill training and talent cultivation. It inspires employees to learn skills, compete skills, and showcase their skills, thereby enhancing the concept of employee quality through competitions.
14、 Team stability, merit selection, and cohesion of people's hearts
The cohesion, team spirit, and quality assurance ability of enterprises are closely related. The stronger the cohesion, the more harmonious the relationship between departments and members of the enterprise, and the easier it is to achieve the overall goals and quality objectives of the enterprise. To strengthen the cohesion of enterprises, it is necessary to pay attention to mutual communication among members of the enterprise. Through communication, it can promote the flow of information among members, strengthen understanding among members, promote mutual acceptance among members, and enhance the spirit of teamwork among enterprise members.
Quality management is not a departmental matter and requires the cooperation of all involved departments. The feedback and transmission of quality information is particularly important. The company has implemented internal management throughout the entire process from raw materials entering the factory to finished products leaving the factory. Through information feedback forms, internal phone calls, regular meetings, special meetings, and other means, all relevant departments can understand the quality information of each product process, ensuring effective communication between departments. In addition, senior management of the company has formed a good habit of going deep into the workshop, rotating the entire production line at least one to two times a day, keeping abreast of the production situation at any time. If employees have any problems, they can directly provide suggestions, improving efficiency and affinity.
The treatment of employees is a key issue related to team stability. The company gradually widens the wage gap among employees based on the importance of their positions and the specific performance of each employee, so that the enthusiasm of key positions and outstanding performers can be sustained, and low-income individuals can follow them, forming a situation of striving upwards.
In addition to hiring or introducing some talents, the company pays more attention to discovering and cultivating talents from within, and dares to discover and promote technical and management talents from frontline employees, looking at both diplomas and levels; And pay attention to the combination of old and new, using the old to lead the new, maintaining the vitality and continuity of the team. Through years of training and adjustment, the company's existing management and technical talents are clearly defined, and key positions have formed a good team, laying a personnel foundation for the healthy development of quality management.
15、 After sales service commitment
In order to ensure that customers can use our company's products with confidence, we now offer our company's product quality, after-sales service, and other reliable and effective commitments to customers:
Under normal use, transportation, and storage conditions, the product warranty period is 24 months from the date of production.
If the product cannot be used normally due to external reasons, the manufacturer should assist in handling it according to the customer's needs.
When customers have complaints, they should respond within 24 hours.
16、 Establish multiple ways to communicate with stakeholders
a) Communication with employees: Through union organizations, employee meetings, survey questionnaires, regular meetings, and other means, employees can understand the company culture, systems, goals, measures, dynamics, etc.
b) Communicate with suppliers and customers. Maintain communication with suppliers and customers through supply meetings, exhibitions, industry conferences, visits, promotional materials, on-site guidance, and other means.
c) Communicate with the government. Regularly submit statistical reports and data, and participate in government conferences and symposiums.
d) Communicate with the public. Widely promote through media such as signs, newspapers, magazines, etc. Through employee attire, participation in relevant social activities, and other forms, let society understand.
17、 Moral behavior
a) The company regards integrity and law-abiding as the basic principle of the enterprise, as well as a principle that every employee must abide by in their dealings.
b) For many years, the company has adhered to the values of "pragmatism, integrity, refinement, and dedication", adhered to business ethics, and established honest cooperation and mutually beneficial partnership relationships with customers and suppliers, implementing win-win cooperation.
c) The company pursues simplicity and scientificity in its compensation system, and always adheres to the five principles of fairness, competitiveness, motivation, the combination of company economic benefits, and legality in the process of formulating and managing the compensation system.
d) The company awards its employees every year through various evaluations of exemplary individual and outstanding employees, so that employees can not only get salary, but also gain honor, self-confidence, dignity, self value, etc. from their work.
e) The company encourages its employees through setting up role models, internal publication commendations, notification commendations, and awarding honorary certificates, thereby enhancing their cohesion and centripetal force, and creating higher performance.
f) Establish and improve an independent supervision and operation mechanism to supervise the work of the company and senior leaders; A trade union has been established to safeguard the interests of employees at all levels.
18、 Establish a comprehensive customer satisfaction measurement system
The company implements customer satisfaction surveys through various channels and methods such as distributing customer satisfaction surveys, survey questionnaires, online surveys, telephone surveys, and thematic surveys. Understand customer information from multiple aspects such as customer loyalty level, perceived value, satisfaction level, expected product quality level, and comparison with competitors.
a) Questionnaire survey. Conduct a random survey of the company's products, consult customer satisfaction based on rating scores, and provide feedback to the company and relevant departments. Notify relevant departments to make changes and improvements to projects that are not satisfactory to customers. Confirm improvements within a week until customer satisfaction is achieved.
b) Telephone survey. Visiting clients over the phone and conducting research.
c) Regular visits. The company conducts regular on-site visits to track product usage and promptly understand user feedback.
Obtain comparative information with competitors
a) Each regional office conducts irregular visits to local customers to understand the information between similar enterprises and the use of products during the bidding process, listen to the usage of products from similar companies by customers, and timely obtain customer needs for products, services, and other aspects, as well as local market information.
b) Make full use of online resources to search for basic information about competitors, collect the latest updates from competitors through seminars and press conferences held by them, and learn about information through industry associations, exhibitions, and other means.
19、 Employee Performance Management System
The company clarifies its KPI indicators based on the performance management system, decomposes them separately, and uses performance indicators as support. It fully utilizes statistical tools such as surveys and charts to collect, organize, statistically analyze performance data.
The company adopts IFE and KSF analysis methods to analyze performance results, determine the company's strengths and weaknesses, key success requirements for achieving strategic success, key control items, and key performance measurement indicators that need to be changed, support SWOT analysis, and lay the foundation for the adjustment, integration, and formulation of strategic plans for the company's resources.
20、 Establish a harmonious employee culture environment
The only true resource of an enterprise is people, and employees are the lifeblood of the enterprise. Reasonable use of talent, fully tapping into the potential of each employee, and providing opportunities for growth and development, promoting team spirit, enhancing company cohesion and centripetal force, laying a solid foundation for promoting sustainable development of the company.
a) The company attaches great importance to training work, formulates an annual training plan based on the needs of employees in each position, and organizes its implementation, constantly updating knowledge and skills to keep up with the constantly developing and changing society and market, while evaluating the effectiveness of training.
b) The company uses talents in a reasonable and scientific manner, implements incentive mechanisms, employment mechanisms, and distribution mechanisms, and implements a fair competition mechanism where the capable are superior, the average are inferior, and the mediocre are inferior. This ensures that employees are vigilant and proactive in their safety, and that talents stand out. With clear incentives for rewards and punishments, it ensures a healthy and standardized flow of talents.
c) Provide employees with a healthy, safe, and comfortable working environment for office and production. Establish policies and objectives for occupational health and safety, and strictly implement relevant occupational health and safety management measures.
d) The company provides pre job safety training for each new employee, organizes annual safety training for special operators, conducts regular reviews for special occupations in accordance with national regulations, and conducts regular equipment inspections. At the same time, free occupational health examinations and production area environmental testing are conducted for each employee every year to ensure their physical and mental health.
e) The company never slacks off on safety issues. The company formulates emergency rescue plans for accidents and other incidents, invites experts and safety supervision departments to provide guidance on site, and holds annual fire safety knowledge training and fire drills. A dedicated safety officer is assigned to conduct daily safety inspections at the production site, promptly feedback safety hazards to the functional department, and promptly rectify them.